Shipping & Delivery
How long will my order take?
Most orders arrive within 10–20 days. Processing takes 1–3 business days, then shipping time depends on the item — every product page lists its own estimate. Items from our US partner run closer to 7–12 days.
Why isn't it faster?
We ship directly from the manufacturers who build our products instead of stocking warehouses. That's what keeps our prices where they are. The honest tradeoff is a longer wait, and we'd rather tell you that upfront than surprise you after checkout.
My tracking number isn't updating. Is my order lost?
Almost certainly not. International tracking often takes 3–5 days to start showing scans. If there's still no movement after 10 days, email us and we'll chase it down.
Do you ship outside the US?
Not currently, but email us and we'll see what we can do.
Products
Will your electrical products work with US outlets?
Yes. Everything that plugs into a wall ships at 110–120V with a US plug. We specify this with every supplier before listing a product — no adapters, no converters, no fire hazards.
Do products come with a warranty?
It varies by item and is listed on the product page where applicable. Beyond that, our 30-day return window covers anything that arrives defective.
Why don't you have reviews yet?
Because we're new and we won't fake them. We'd rather show you an empty review section than invent testimonials from customers who don't exist. Once real buyers start leaving them, you'll see the real ones.
Orders & Payment
Can I change or cancel my order?
Email us as soon as you can. If it hasn't entered fulfillment, we'll cancel or amend it and refund you in full.
Is my payment information secure?
Yes. Payments are processed through Shopify's secure checkout. We never see or store your card details.
Why did my order arrive in separate packages?
Different products ship from different partners. There's no extra charge, and each package has its own tracking number.
Returns
What's your return window?
30 days from delivery, for unused items in original packaging. Full details on our Returns & Refunds page.
My item arrived broken. What now?
Email us within 7 days with photos. We'll replace it or refund you — your choice — and you won't pay return shipping.
Anything else
How do I reach a human?
Email vellorahomeco@gmail.com. We reply within 1–2 business days, and it's an actual person, not a bot.