30-day returns
If something isn't right, you have 30 days from delivery to return it. The item needs to be unused, in its original packaging, and in resellable condition.
How to start a return
Email vellorahomeco@gmail.com with your order number and a sentence about what went wrong. We'll reply within 1–2 business days with return instructions.
Please don't ship anything back before contacting us — returns sent without instructions may not reach the right place, and we can't refund what we can't track down.
If your item arrived damaged or defective
This one's on us. Email us within 7 days of delivery with photos of the item and the packaging. We'll send a replacement or issue a full refund, whichever you'd prefer, and you won't pay return shipping.
If you simply changed your mind
Also fine — no hard feelings and no restocking fee. You'll cover return shipping, and we'll refund the item price once it arrives back in resellable condition.
Refund timing
Once we receive and inspect your return, we'll issue the refund to your original payment method within 3–5 business days. Your bank may take another 5–10 days to post it — that part is out of our hands.
Cancellations
Need to cancel? Email us as soon as possible. If your order hasn't entered fulfillment, we'll cancel it and refund you in full. Once it's shipped, it becomes a return.
What we can't accept back
- Items returned more than 30 days after delivery
- Items that have been used, installed, or damaged after delivery
- Items missing original packaging or included accessories
A note on electrical products
All our plug-in items ship as 110–120V with a US plug. If you ever receive one that doesn't match that, stop using it immediately and contact us — we'll replace it at no cost to you. Safety isn't something we negotiate over.
Still stuck?
Email vellorahomeco@gmail.com. We're a small operation and we read everything. If our policy doesn't cover your situation, tell us anyway and we'll work something out.